All sales are final for BroadwayCon and tickets are not refundable. This policy is outlined in the Terms and Conditions of the ticket. Tickets may be transferred to another individual by modifying the ticket information in ShowClix. Follow the instructions here to change the personal information on a ticket.
While tickets can be transferred, if you purchase from another source, you risk buying a counterfeit or invalid ticket. BroadwayCon is not responsible for tickets purchased from unofficial sources.
During the purchasing process you will have the opportunity to purchase ticket protection through Ticket Guardian. You can view the Terms and Conditions of this insurance policy here.